City of Salina, KS

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This customer service request system may not be used for issues which involve information protected by privacy considerations, which require verification of identity, or which require more information than can be provided by the system. Some examples would be starting and turning off utility accounts, Emergency Medical Service patient information, court case information, and personal information regarding specific employees, among others.

The system provides the option, but does not require that the customer provide their address, phone number, or email contact information. Some service requests can be handled without that information, and we will make every reasonable effort to do so. However, responding adequately to many service requests may require the collection of additional information, which will require that the contact information be provided.

If this is a serious water/sewer problem, please call 785-826-7305 for immediate assistance.

Submit a new Service Request

  • 1. Personal Info
  • 2. Where and What
  • 3. Details
  • 4. Confirm

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Choose how you wish to be notified about changes or updates to your service requests.

Please provide us with the following information regarding your request:

Where is the issue?

Search for an address, or drag the pin to the map to mark the location of the issue.


What type of issue? *

Enter any comments you may have regarding this issue:


For certain issues, it's helpful to provide photos or documents to help us understand the issue. If you have any such files, please add them here.

    Thank you

    Your service request has been submitted. Below are the details. Please keep this information for your records. We will notify you when there are updates to the status of your request, based on your selected notification preferences.

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      City of Salina

      City/County Building
      300 W. Ash Street
      Salina, KS 67401

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